Frequently Asked Questions
Everything you need to know about your Mochi Phone experience.
What is included in the box with my Mochi Phone?
Each Mochi Phone comes with the handset, a USB-C fast-charging cable, a pre-installed screen protector, and a quick-start guide. To reduce our carbon footprint, wall adapters are sold separately.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your device, you can return it in its original packaging for a full refund, provided there is no physical damage.
Do Mochi Phones come with a warranty?
Yes, every Mochi Phone includes a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use conditions.
Are Mochi Phones compatible with all carriers?
Our devices are sold unlocked and are compatible with all major GSM and CDMA networks worldwide, including 5G support where available.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.